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Frequently Asked Questions

Christmas Delivery Dates
Christmas Delivery Dates
Shopping Online
Credit card payment not working?
Can’t select Express post?
How do Multi-Buy Offers (3 for 2, Buy one - Get one Free) work?
How long will it take to ship to my location?
Updating address details?
Click & Collect
What is Click & Collect?
How can I pay for my Click & Collect order?
When will my Click & Collect order by ready for collection?
How do I collect my Click & Collect order?
Can someone else collect my Click & Collect order on my behalf?
How long will my Click & Collect order be held at store?
What happens if my Click & Collect order is rejected?
Can I cancel or change an order paid using Afterpay or Zip?
Returns & Refunds
Returning damaged or none working items?
Cancelling orders?
Can I cancel or change an order paid using Afterpay or Zip?
Consumer Guarantees
Consumer Guarantees?
EB World
How do I activate my account?
Need your password reset?
Changing your email address?
Earning Carrots & Leveling Up?
Lost or stolen EB World card?
Change or stop EB World communications?
Cancelling your EB World Membership?
General information
Want information on Sponsorship's or Donations?
Zing Pop Culture Gift Cards
Can I use an Zing Pop Culture Gift Card Online?
Afterpay
Who can use Afterpay?
How does Afterpay work?
What can Afterpay be used on?
Can Afterpay be used in-store?
How do I refund items paid for using Afterpay?
Where can I find more information about Afterpay?
Can I cancel or change an order paid using Afterpay?
Zip
What is Zip?
Who can use Zip?
Can Zip be used in-store?
How do I refund items paid for using Zip?
Where can I find more information about Zip?

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