There are many factors that could lead to a payment error and should a payment fail, we reccomend double checking your card details before anything else. If you believe your information to be correct and the payment is still not successful, please contact your issuing Bank.
Products containing lithium-ion batteries are classified as dangerous goods and are prohibited by Australia Post. As there is a risk that item could explode during air travel the cannot be delivered by air. Due to this, any item containing a lithium-ion battery can only be delivered by standard post only.
Multi-Buy promotions are available online and in our stores unless otherwise stated. When taking advantage of our Multi-Buy promotion the cheapest item is always discounted first unless otherwise outlined.
Standard processing times are 1-2 business days but we always strive to ship your order as quickly as possible. If you are waiting for your delivery and feel that it is taking longer than it should you can use the Australia Post tracking link on your confirmation email to check the website on the whereabouts of your products.
Have you recently moved or want to change your delivery details?
If your order has processed too far through our warehouse or has been marked as shipped then this may not be possible, however, we still want to help so please let us know.
We recommend contacting our Customer Support team to ensure your details are updated before your order ships.
Click & Collect lets you shop our awesome product range online, and choose one of our 50+ Zing store locations to collect your products from.
When shopping online, choose Click & Collect during checkout, then choose your store.
When your Click & Collect order is ready for collection, we'll send you a notification.
For in stock products, you can pay using:
For preorder products, you can pay using:
Products that are in stock will be ready for collection within 30 minutes, during store business hours. We’ll send you a notification the moment your order is ready for collection.
Preorder products will be ready for collection on their release day.
Occasionally we may need to verify your order over the phone prior to collection, which may affect our normal processing times.
Once we notify your order is ready for collection, please bring along your Click & Collect confirmation email and some valid photo ID.
If you’re an EB World member, don’t forget your EB World Card also.
Only the person on order can collect. If you will not be the person collecting your order then you must nominate your representative who will be collecting your order by providing their details to the collecting store at the time your order is placed.
Your representative must provide us at the time of collection with proof of their identity (including photographic identification) and, where relevant, age, and the confirmation or receipt for your order and such other verification reasonably requested by us.
For successful Click & Collect orders, we can hold your purchase in-store for up to 6 weeks. After this time it may need to be cancelled; if this happens, the store will call you and the credit you paid for your order will be held in store.
For preorder products, we will hold them for between 1 to 7 days after release, depending on your EB World membership.
In rare cases, your chosen store may reject your Click & Collect order.
This may be because they couldn’t find the products you ordered, or the products are not in a sellable condition.
If this happens we will send you a notification with further instructions of what can happen next.
In most cases, we will have two options for you:
1. We can arrange home delivery with complimentary free shipping, or
2. A full refund of your order
Afterpay and Zip Click and Collect Orders are unable to be accessed for a cancellation of your order once it has been placed. To ensure efficient processing, your order is closed as soon as it is processed. However, once you have collected your item. Please contact customer service to organise a free return label back to head office. Please note: the item will need to be in the same condition that it was picked up. Standard Returns Policy Applies
We want everything we send to be 100% awesome - if this isn’t the case please give our Customer Service Team a call on 133 931 and we can assist you.
Changed your mind or ordered the wrong thing? Not a problem!
1: Delivery:
Contact our awesome Customer Support Team.
2: Store Pickup:
Once the order is ready for pick up at your chosen store, simply pop in to store and you will be able to change it to something else, or get a refund if you wish.
3: Instore Preorders:
Simply pop into your chosen store
4: Online Preorder to pick up in store:
Simply pop into your chosen store and they will be able to assist with cancelling your pre order
Afterpay and Zip Click and Collect Orders are unable to be accessed for a cancellation of your order once it has been placed. To ensure efficient processing, your order is closed as soon as it is processed. However, once you have collected your item. Please contact customer service to organise a free return label back to head office. Please note: the item will need to be in the same condition that it was picked up. Standard Returns Policy Applies
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined time frame. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time. Where an item is damaged through misuse or abnormal use, Zing cannot provide a refund, exchange or repair, whether the fault is identified by Zing, the manufacturer or their service agent. Zing will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
Once you've signed up to EB World online or instore you'll receive an email with a temporary password. Follow the instructions in the email to activate your account and you're ready to go!
If you run into any issues activating your account, contact our Customer Support Team.
To reset your EB World password, go here and enter the email address you used to sign up. You'll receive an email with a temporary password within 24 hours, simply follow the link and enter the temporary password and a new password for your account.
If you run into any issues resetting your password, contact the Customer Support team.
To change your EB World email address, log into your EB World account online, head to your profile and click Change Email. When you change your email address you'll receive an email to your new address to confirm.
You'll earn Carrots for all instore and online purchases from EB Games and Zing Pop Culture made with your EB World card or account. You can also earn extra Carrots when you trade, preorder or buy preowned products. There's a few chances throughout the year to grab even more bonus Carrots, keep your eye out on your EB World emails for more information.
When you reach certain amounts of Carrots you'll Level Up! With each new level you'll get access to new and better perks and more.
If you are unable to use your EB World account with a purchase you can contact our Customer Support Team at least one business day after the transaction is complete to claim your Carrots.
EB World Carrots grow pretty fast, you'll be seeing them in your account within 72 hours of your completed transaction. Carrots for preorders are applied within 72 hours of receiving the product. Carrots for special events or offers can take longer, which will be outlined in the terms of the promotion.
No need to stress! Just head down to any EB Games or Zing Pop Culture store and the staff can organise a new card for you. Once a new card is assigned, the old one will deactivate.
We'll be keeping in touch via variety of methods including email, SMS and App Notifications. You have full control of how we communicate with you and you can alter these settings within EB World account.
There are several ways to opt out of communication from EB World.
• Log into your account and alter your SMS and email communication settings. This is best if you only want to stop receiving certain types of information or if you’d like the option to resume this communication in the future.
• To stop receiving EB World emails, click the Unsubscribe link at the bottom of any email.
• To stop receiving any SMS, reply with STOP to and SMS we send you. Please note you will no longer receive SMS about any order if you do this
• To stop receiving App Notifications, turn off notifications in your Smartphone settings
Alternately you can contact our Customer Support Team.
If you'd no longer like to receive communication from EB World, you can unsubscribe by changing your preferences login into your account and go to my communications.
However if you'd like to completely cancel your account please contact our Customer Support Team. Account cancellation is permanent, and may take up to 7 business days to be completed.
Zing Pop Culture are very proud to have an exclusive partnership with the Starlight Children’s Foundation. We hold our work with Starlight with high importance and concentrate all our efforts into making sick children’s lives a little brighter.
As all of our funds and efforts are dedicated to our partnership, we cannot provide donations or sponsorship outside of Starlight.
You can now use Zing Pop Culture or EB Games Gift Card Online, for in stock products only! excluding Pre Orders
To simply use an EB Games Gift Card Online, Please select the Gift Card Option as your Payment Method in your cart check out.
Please Note: Only 1 Gift Card can only be used at the time of purchase
Gift Cards can not be used to place pre orders online - Please visit your local store to use an EB Games Gift Cards for Pre Orders
Can be combined with another payment method.
Please make sure you select gift card to use the balance and pay the rest with another payment method.
All Zing Pop Culture Gift Cards are able to be used in store.
Afterpay is available as a payment option if you:
Are over over 18 years of age
Live in Australia
Have a valid and verifiable email address and mobile number
Use an Australian credit or debit card to make the purchase
First time users will need to create an account.
With Afterpay, you can have your products shipped or picked up with Click & Collect right now, but pay over four equal fortnightly installments, interest free!
For example, if you spend $100, each installment of $25 would be deducted from your credit or debit card each fortnight. If your order is eligible, Afterpay will be shown as a payment method in the checkout.
For more information, Please visit our Afterpay Page
Afterpay can be used on orders up to $1,200.00, inclusive of shipping. Afterpay is not available for preorders. If your order contains a preorder, then Afterpay won’t be an available payment option in the checkout.
You can pay for Click & Collect orders using Afterpay and pick up your items from your favourite store!
Click & Collect orders will be ready for pick up within 30 minutes during your stores normal business hours.
If you are already in store and want to use Afterpay, simply shop for your items on our Zing Website please vist our page, choose Click & Collect, check out with Afterpay, and your order will be ready in minutes!
To get a refund or an exchange on orders made using Afterpay, please contact our Customer Support Team. This applies to both home delivery and Click & Collect orders.
Afterpay orders cannot be returned or exchanged in-store at this time. To organise a return or exchange of your product paid for using Afterpay, give the Customer Support Team.
Returns and exchanges are subject to our Returns Policy. Once your refund has been processed, any future Afterpay payments will be cancelled and any money owed to you will be refunded back to you by Afterpay. For more information, please contact Afterpay on 1300 100 729.
You can first review Afterpay's own "frequently asked questions" on their website at Afterpay FAQs. For terms and conditions, visit Here
For more information about Afterpay including contact details and operating hours visit Here
Afterpay Click and Collect Orders are unable to be accessed for a cancellation of your order once it has been placed. To ensure efficient processing, your order is closed as soon as it is processed. However, once you have collected your item. Please contact customer service to organise a free return label back to head office. Please note: the item will need to be in the same condition that it was picked up. Standard Returns Policy Applies
Zip is an easy and flexible payment method which gives you the freedom to buy now and pay later. Repayments are flexible to suit your lifestyle - weekly, fortnightly or monthly, and you can pay as much as you like as long as you meet your minimum monthly repayments, which is advised at the time of sign up.
Zip is available as a payment option if you:
Are at least 18 years old
Are an Australian Citizen or Permanent Resident
Have a valid and verifiable email address and mobile number
Have a good credit history
First time users will need to create an account.
You can pay for Click & Collect orders using Zip and pick up your items from your favourite store!
Click & Collect orders will be ready for pick up within 30 minutes during your stores normal business hours.
If you are already in store and want to use Zip, simply shop for your items on https://www.zingpopculture.com.au/, choose Click & Collect, check out with Zip, and your order will be ready in minutes!
You can pay the deposit for online Click & Collect pre-orders using Zip. When your preorder is ready simply go in store and pay the remaining amount using card, cash, gift card or trade credit.
To get a refund or an exchange on orders made using Zip, please contact our Customer Support Team. This applies to both home delivery and Click & Collect orders.
Zip orders cannot be returned or exchanged in-store at this time. To organise a return or exchange of your product paid for using Zip, contact our Customer Support Team.
Returns and exchanges are subject to our returns policy Here. Once your refund has been processed, any future Zip payments will be cancelled and any money owed to you will be credited back to your Zip account.
For more information visit Zip's frequently asked questions and terms and conditions
