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Frequently Asked Questions

We want your experience with ZiNG Pop Culture to be 100% awesome- If you’re running into trouble check out our FAQ to the left.

If your question isn’t listed, or your enquiry is urgent, please give our Customer Service Hotline a call on 13 39 31. Our operating hours are below:

Mon to Fri - 8am to 5:30pm (AEST)
Sat - 8am to 5pm
Shopping Online
Credit card payment not working!
Can’t ship a product by Express post!
Multi-Buy Offers (3 for 2, Buy one - Get one Free) how they work!
Consumer Guarantees
Consumer Guarantees
Click & Collect
What is Click & Collect?
How can I pay for my Click & Collect order?
When will my Click & Collect order by ready for collection?
How do I collect my Click & Collect order?
Can someone else collect my Click & Collect order on my behalf?
How long will my Click & Collect order be held at store?
What happens if my Click & Collect order is rejected?
Returns & Refunds
Returning damaged or none working items
Cancelling orders
EB World
How to activate your account
Resetting your password
Changing your email address
Earning Carrots & Levelling Up
Lost or stolen EB World card
Change or stop EB World communications
Cancelling your membership
General information
Sponsorship or donations
Updating order details