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Frequently Asked Questions

Shopping Online
How long will it take to ship to my address?
Can’t select Express post?
Credit card payment not working?
How do Multi-Buy Offers (3 for 2, Buy one - Get one Free) work?
Updating address details?
Click & Collect
What is Click & Collect?
How can I pay for my Click & Collect order?
When will my Click & Collect order by ready for collection?
How do I collect my Click & Collect order?
Can someone else collect my Click & Collect order on my behalf?
How long will my Click & Collect order be held at store?
What happens if my Click & Collect order is rejected?
Can I cancel or change an order paid using Afterpay or Zip?
Zing Pop Culture Gift Cards
Can I use an Zing Pop Culture Gift Card Online?
Returns & Refunds
Returning damaged or none working items?
Cancelling orders?
Can I cancel or change an order paid using Afterpay or Zip?
EB World
How do I activate my account?
Need your password reset?
Changing your email address?
Earning Carrots & Leveling Up?
Lost or stolen EB World card?
Change or stop EB World communications?
Cancelling your EB World Membership?
What is the Gift Guarantee?
What is the Birthday Reward for Level I (1) and Level II (2)?
What is the Birthday Reward for Level III (3), Level IV (4) and Level V (5)?
What is the Level Up Bonus?
How do I become a Level V (5) member?
Consumer Guarantees
Consumer Guarantees?
General information
Want information on Sponsorship's or Donations?
Covid-19 Information
Covid-19 Information
Afterpay
Who can use Afterpay?
How does Afterpay work?
What can Afterpay be used on?
Can Afterpay be used in-store?
How do I refund items paid for using Afterpay?
Where can I find more information about Afterpay?
Can I cancel or change an order paid using Afterpay?
Zip
What is Zip?
Who can use Zip?
Can Zip be used in-store?
Can I cancel or change an order paid using Zip?
How do I refund items paid for using Zip?
Where can I find more information about Zip?
Installment Payments using Limepay
How does Limepay work?
What can Limepay be used on?
Can I cancel or change an order paid for using Limepay?
Can Limepay be used in-store?

Still can't find the answer to your question, have feedback or concerns.

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